Terms and Conditions

Welcome to Protidin!
These Terms and Conditions (“Terms”) govern your access to and use of the website (protidin.com.bd), mobile applications, and all related tools, features, and services operated by Protidin (collectively referred to as the “Service”). By accessing, browsing, or using our Service, you explicitly agree to comply with and be bound by these Terms. If you do not agree to these terms, please discontinue your use of our Platform immediately.

1. User Accounts and Registration

To unlock and utilize certain features of our Service, you may be required to register an account with us.

• Data Accuracy: You must provide true, accurate, current, and complete information during the registration process and keep it updated.
• Account Security: You are solely responsible for safeguarding the confidentiality of your account login credentials (username and password) and for any and all activities that occur under your account.
• Unauthorized Access: You must notify Protidin immediately of any unauthorized use or breach of your account security. We will not be liable for losses caused by any unauthorized use of your account.

 

2. Standard of User Conduct

By utilizing the Protidin platform, you agree to engage with our community responsibly. You strictly agree not to:

• Violate any applicable local, national, or international laws or regulations of Bangladesh.
• Infringe upon the intellectual property, privacy, or legal rights of others.
• Upload, post, or transmit any material that is harmful, abusive, defamatory, obscene, or culturally inappropriate.
• Engage in fraudulent schemes, misleading behavior, phishing, or unauthorized scraping of our data.
• Deploy viruses, malware, or any automated systems (like bots or spiders) that could disrupt or damage the infrastructure of the Service.

 

3. Intellectual Property Rights

All elements making up this Service—including but not limited to text, graphics, logos, button icons, images, digital downloads, data compilations, software, UI design, and trademarks—are the exclusive property of Protidin or its content suppliers and are protected by applicable copyright, trademark, and intellectual property laws of Bangladesh. Unauthorized replication, modification, distribution, or commercial exploitation of any material on this platform is strictly prohibited unless explicitly authorized by us in writing.

4. Product Listings, Descriptions, and Orders

• Listing Accuracy: While we and our associated merchants strive to be as accurate as possible with product descriptions, images, pricing, and stock availability, Protidin does not warrant that product descriptions or other content are entirely error-free, complete, or current.
• Buyer Responsibility: Buyers are solely responsible for reviewing all product descriptions, sizing, and pricing details before finalizing an order.
• Platform Disclaimer: Protidin functions as an e-commerce platform; we do not inherently guarantee that the quality, safety, or legality of items listed by independent shops will match every subjective expectation, though we work strictly to maintain rigorous standard checks.

 

5. Payment Processing and Transactions

• Secure Gateways: All payments made on the Platform are securely handled through authorized, trusted third-party payment gateways and financial partners.
• Billing Information: You must provide valid, legitimate payment details.
• Right to Cancel: Protidin reserves the right to refuse, limit, or cancel any transaction or order placed with us at our sole discretion, including cases of suspected fraud, extreme pricing errors, stock shortages, or unauthorized activities.

 

6. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy, which explains how we collect, store, share, and protect your personal data. By agreeing to these Terms & Conditions, you also consent to the data practices outlined in our Privacy Policy.

 

7. Returns, Exchanges, and Refunds

All post-purchase claims regarding product defects, order mistakes, or cancellations are strictly subject to our official Return & Refund Policy (and Exchange Policy, where applicable). We advise all customers to familiarize themselves with those guidelines before completing a checkout.

 

8. Account Suspension and Termination

Protidin reserves the absolute right, without prior notice and at its sole discretion, to temporarily suspend or permanently terminate your account and block your access to the Service. This measure may be enforced if we detect a violation of these Terms, fraudulent behavior, manipulation of platform mechanics, or activities detrimental to our brand or other users.

 

9. Limitation of Liability

To the maximum extent permitted by the laws of Bangladesh, Protidin, its affiliates, directors, employees, vendors, and partners shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use of, or inability to use, the Service.
• Any delivery delays, logistical disruptions, or technical errors out of our direct control.
• Deficiencies in third-party products or services acquired through our platform.

 

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the People’s Republic of Bangladesh. Any legal disputes, claims, or controversies arising out of or relating to these Terms or the use of our Platform shall fall under the exclusive jurisdiction of the courts of Bangladesh.

 

11. Amendments to the Terms

We may revise, update, or modify these Terms and Conditions at any time to reflect changing legal, technical, or business requirements. Any updates will be published instantly on this page with a revised effective date. Your continued use of the platform following these modifications constitutes an official acceptance of the updated Terms.

By completing your registration or placing an order at Protidin, you acknowledge that you have read, understood, and voluntarily agreed to all the terms and conditions outlined above.

 

Contact Us

For any formal inquiries, clarifications, or complaints regarding these Terms and Conditions, please reach out to our legal and support desk:

• 📞 Phone: +88 01741101010
• 📧 Email: support@protidin.com.bd