Privacy Policy

Effective Date: June 9, 2026

Protidin (“protidin.com.bd”, “we”, “our”, “us”) understands that our users care about their personal data and how it is collected, used, shared, protected, and cared for. We are committed to handling your personal data in accordance with applicable laws of Bangladesh when you use any features and functions on our Platform or Services, interact with us via an external service or application, through our customer service agents, or access our Services through your computer, mobile device, or any other internet-connected device.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “SIGN UP”, “LOGIN”, “I AGREE/CONSENT TO PROTIDIN’S PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSES STATED IN, AND UNDER THE TERMS OF, THIS PRIVACY POLICY” OR SIMILAR STATEMENTS ON PROTIDIN REGISTRATION PAGES OR IN THE COURSE OF USING THE SERVICES OR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED HEREIN.

1. Introduction to this Privacy Policy
1.1 Trust & Privacy: Data protection is a matter of trust and your privacy is important to us. This Privacy Policy explains how Protidin collects, uses, shares, and protects information in connection with your use of our website (protidin.com.bd), applications, products, and services (collectively, the “Platform” and “Services”).

1.2 App and Device Scope: This policy applies regardless of the type of device you use to access our Platform. It covers both registered users (buyers and sellers) and guest visitors.

1.3 Holistic Reading: Please read this Privacy Policy together with any special notices or contract terms we may provide for specific applications, campaigns, or features so you fully understand how and why we use your personal data.

1.4 Policy Updates: We may update this Privacy Policy from time to time due to legal, technical, or business developments. We will inform you of updates by posting the amended policy on the Platform. Your continued use of the Services/Platform (including placing orders) after updates constitutes your acknowledgment and acceptance of the changes.

2. The Personal Data We Collect
Personal data means information about an individual from which that individual can be identified (directly or indirectly), either alone or combined with other data we possess.
Depending on your use of our Platform, we may collect the following data:

• i. Identity and Profile Data: Name, date of birth, gender, username, password, email address, phone number, and any personal data included in photos, videos, or audio files you upload.
• ii. Seller Business Identity Data: Company name, corporate address, date of incorporation, trade license/registration number, business license, tax information (TIN/BIN), and shareholder/director information.
• iii. Account and Transaction Data: Card or bank details (processed via secure, authorized payment partners), delivery/billing address, payment history, order numbers, and details of products/services bought or sold.
• iv. Usage & Technical Data: Information about how and when you use the Platform, access times, browser type, device identifiers, broad location (city/country), and the sites you visited before accessing us.
• v. Marketing & Communications Data: Marketing preferences, feedback, survey responses, and your communication history (chat logs, emails, or customer care calls).

 

How We Receive Your Data
We collect data directly from you when you create an account, list products, transact, or chat on our platform. We also receive data automatically through cookies and web beacons when you browse, and from authorized third parties (e.g., logistics vendors, payment gateways, credit bureaus, or social media networks when you link your account).

• Accuracy: You agree to submit only accurate, non-misleading information and keep it updated. If you provide a third party’s data (e.g., a family member’s shipping address), you represent that you have obtained their necessary consent.

3. Use and Disclosure of Your Personal Data
We use and disclose personal data only for lawful purposes related to our business operations, including:

A. General Platform & Operational Purposes

• Facilitating your use of the Services and administering your online account.
• Enhancing layout, personalizing content, and optimizing user experiences.
• Conducting data analysis, testing, surveys, and trend monitoring (no biometric or voice verification features are used by Protidin at this time).
• Fraud detection, identity verification, due diligence checks, and processing complaints/take-down requests.
• Complying with statutory reporting, legal/regulatory requests, and law enforcement agencies.

 

B. For Buyers specifically

• Processing and delivering your orders (including sharing necessary address/contact data with our logistics partners).
• Verifying and handling payments via secure third-party payment gateways.
• Displaying your name/username publicly on reviews or ratings you write.
• Sending promotional offers, updates, and targeted marketing materials (subject to your opt-out preferences).

 

4. Withdrawal of Consent & Data Updates

• 4.1 Opting Out: You may withdraw your consent for our continued collection, use, or processing of your personal data at any time by contacting us. However, please note that withdrawing consent may mean we can no longer provide certain Services or fulfill existing contracts with you.
• 4.2 Marketing Opt-Out: You can unsubscribe from marketing communications at any time using the “Unsubscribe” link in our emails or via your account settings.
• 4.3 Access and Correction: You have the right to access the personal data we hold about you or request corrections. You can manage most profile updates directly through your account settings.

 

5. Security of Your Personal Data

• 5.1 Safety Measures: We implement robust administrative, physical, and technical security measures—including restricting data access to authorized personnel and using industry-standard transport layer encryption (TLS/SSL) for financial transactions.
• 5.2 User Responsibility: While we continuously enhance our security protocols, no method of internet transmission is 100% secure. You are responsible for safeguarding your password and account details from third parties.

 

6. Retention of Personal Data
We retain your personal data only as long as required or permitted by law, or as relevant for the purposes for which it was originally collected. Once retention no longer serves a business or legal purpose, we securely delete or completely anonymize the data.

 

7. Minors
Protidin does not sell products to minors, nor do we knowingly collect personal data from individuals under the age of majority. Minors may use our Platform only under the supervision and involvement of a parent or legal guardian. If you are a parent/guardian and discover your minor child has provided personal data to us, please contact us immediately.

 

8. Third-Party Sites
Our Platform may contain links to third-party websites (e.g., payment gateways, brand partners). Protidin does not control and is not responsible for the privacy practices, safety, or content of these external sites. We encourage you to read their respective privacy policies before sharing information.

 

9. Country-Specific Rider: Bangladesh

• 9.1 Jurisdiction: This Privacy Policy applies to all data processing that takes place wholly or partly within Bangladesh and/or where data subjects are residents of Bangladesh.
• 9.2 Compliance: Protidin complies fully with the applicable laws, digital commerce regulations, and ICT guidelines of Bangladesh. Where international data transfers are necessary for operations, we implement standard statutory safeguards.

 

10. Questions, Feedback, and Contact Information
If you have any questions, feedback, concerns, or wish to exercise your data privacy rights, please contact our Data Protection Officer:

• 📧 Email: privacy@protidin.com.bd (or support@protidin.com.bd)
• 📞 Phone: +88 01741101010
• 🏢 Mailing Address: Protidin Ltd., [Insert Your Physical Office Address], Bangladesh